Fantastic Company, but bring your A+ game - Franchise Technical Support Representative ABC Fitness Employee Review

5.0
Jan 23, 2016
Recommend
CEO approval
Business Outlook

Pros

Great company, great benefits - they *care* about their employees and their clients. If you go in with an attitude of giving the best service possible to the customer, you'll do great. They compensate well, plenty of OT opportunities (mandatory and otherwise) and rapid advancement if you want it.

Cons

Very knowledge intensive, constantly changing knowledge base. You *must* keep yourself up to date in several proprietary systems. No one person knows 100% of the systems, it changes so rapidly/constantly. They have a hard time getting their tech support call queues under control - they're either too busy or too slow, because the call volume/quality is intermittent and somewhat random, not their fault.

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ABC Fitness Response
10y
Thank you so much for taking the time to give us feedback. We value it and will look for ways to incorporate it. We do expect a lot from each of our team members in providing great service to our clients and as expectations of our clients go up, the expectations of our team members go up. I would like the opportunity to discuss your feedback in giving more ownership to our tech support representatives, please reach out to me. chro@abcfinancial.com - Bill Murray

Explore other reviews about ABC Fitness

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The team culture here is truly outstanding, everyone is incredibly welcoming and goes out of their way to make new members feel included from day one. The collaborative atmosphere makes it easy to ask questions and get support, regardless of your role or experience level. People are genuinely kind, approachable, and eager to share their knowledge. It's a great environment for learning and growing, especially as an intern.

Cons

Everyone on the team is extremely busy, which means projects can sometimes lack clear structure or defined goals. It can be difficult to get dedicated time from mentors or leads to move initiatives forward, so projects may feel somewhat ambiguous or slow to progress. Being proactive is a must, as things can get lost in the shuffle when everyone has a lot on their plate.

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

-Remote work -Great culture -Good sales training

Cons

-Income volatility -high-pressure sales environment

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