A shell of the past - Service Center Manager ABF Freight Employee Review

3.0
Jan 11, 2026
Recommend
CEO approval
Business Outlook

Pros

- The people. I’ve met many managers/supervisors, drivers, and customers that are amazing people. I had built friendships that will last a lifetime. - Good job right out of college. - Not a very difficult line of work. It’s not overly complicated. No need to reinvent the wheel. - I truly enjoyed this career when I first started. The MT program was amazing when I went through it.

Cons

- Covering shifts for supervisors is terrible. Good luck getting into a regular schedule in this role. - Senior management is rarely transparent, and their problems definitely “roll downhill”. You will be told one day to hire up in expectation of business increase, but will not show you the supporting information. Once you hire on drivers (who had left other driving jobs in hopes of working for ABF) you’re told to lay them off a month later. And you’re the one that has to ruin their lives by laying them off, not senior management that made you hire them. - Very little advancement opportunity. Beyond mid management, opportunities are scarce unless you want to move to Fort Smith, which most do not want to… - The drivers. There are good drivers, but most of the great drivers are retiring and the new generation are terrible in comparison. Constantly stealing time, rude, and will compromise business for their own personal agendas. - The union. No need to elaborate. - Equipment given to end of line terminals is garbage making it nearly impossible to do the job. And then the company pinches pennies when looking at making repairs. - Sales and Ops are never on the same page. Solutions are sold without consulting ops, and ops is left to find a solution that is usually either extremely inefficient or dangerous to the drivers. Then someone will tell you that we have “the skill and the will” to get it done, as if to twist the knife. - ABF gets the scraps that the other carriers don’t want. All hard to handle freight and almost no standard skids. Then we jam it all into a trailer in the name of DARLA and wonder why we damage so much stuff and lose customers.

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ABF Freight Response
5mo
Thank you for taking the time to share your experience with us. We're glad our Management Training program and the teams you worked with were highlights of your career. We take your comments on career advancement, equipment needs, and leadership support seriously, and we're sharing them with HR leaders for further review. If you would like to share any additional feedback, please email us at employeeexperience@arcb.com.

Explore other reviews about ABF Freight

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Low stress environment. No cost Healthcare benefits. An amazing Defined Benifit Pension. Terrific Company to work for.

Cons

Working on a cold dock in the Winter with do doors. Some workers that don’t appreciate the benifits of working under a Teamster contract.

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is best in the business. $100,000+ first year as a road driver. Year two I made $107,000… and took two months off for cancer surgery. Year three I made $129,000. I average 2-3 nights per week in a hotel. Usually only 1 night out then back home the next day. Frequently running turns (home at end of the run). Insurance is free and EXCELLENT coverage. I paid $1,000 total out-of-pocket for cancer surgery.

Cons

Not much life/work balance. Frustrating spending time on the extra board waiting to get a call to go to work, but with more seniority you get less wait time.

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ABF Freight Response
2mo
Thank you for taking the time to share your experience and for your dedication to ABF Freight. We appreciate the critical role our drivers play in keeping our network moving, and we’re glad to hear that our pay, benefits, and healthcare coverage have supported you. We also recognize your concerns regarding work-life balance and training opportunities. Ongoing training and development for all employees is a focus for us, and insights like yours help shape those efforts. Please reach out to us at employeeexperience@arcb.com if you would like to share any additional ideas or feedback. Thank you again for writing a review and for being part of the ABF team!
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