Worst job I've ever had - Anonymous employee ACE Cash Express Employee Review

1.0
Aug 5, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

some lover level employees are pretty nice, climate controlled stores that I can keep at whatever temperature i want (im the only one there working all the time anyways)

Cons

I took this job knowing it would only be temporary 4 weeks ago but I decided to quit already. I was promised full time but havn't worked more than a 32 hour week. Was told I'd have a "home" store which they base upon your living area after telling them I didn't want to drive, but I've had to drive to 5 different stores in ONE week for work spread out all over the metro area (25 minute drive just to work yesterday and I'm supposed to do it again today) Constant emails about "horrible" sales throughout the day with unrealistic sales goals set for every employee and threats of write-ups or firings constantly if they are not met. Almost impossible to get approvals on check cashings from an RA manager due to understaffing because of their ridiculously high turnover rate. I was forced to open and run my own store my first day out of training by myself with only a $500 check cashing limit and had a line out the door the entire day because of it, and then ran out of money due to a mistake at corporate coupled with a late delivery. 12 hour shifts alone behind bullet proof glass which you cannot leave at all during the day, and it's generally too busy to be able to even eat anything (no food or drink is allowed by the front counter) TERRIBLE corporate structure, selling netspend cards for a few extra bucks is worth more than employee retention and a lot of people get fired for not selling enough through no fault of their own. Also, not really the companys fault but the majority of the customers in my area are extremely rude and will have no problem belittling or threatening you all day for trying to do your job (remember that these are the type of people who do all of their banking through a dinky check cashing store, no offense to normal people who do too but it generally attracts the lowest of the low as far as customers go). I don't get paid enough to be a punching bag all day from both corporate and customers or to be able to drive as much as they suddenly wanted. I won't be returning to this job.

Explore other reviews about ACE Cash Express

5.0
Aug 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Meet great ppl. Leadership is awesome.

Cons

Can’t go outside for a break. Stuck inside the office for 10 hours.

avatar
ACE Cash Express Response
10mo
Thank you for your kind words! We’re happy to hear that you’ve had a positive experience with us. We strive to provide a supportive and rewarding work environment for our team members. We appreciate your dedication and contributions, and we’re glad to have you as part of our team. Wishing you continued success!
4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Always able to get hours, only a few people staffed so not a lot of office politics. Great pay and good benefits

Cons

Not much growth opportunity, and advancement would definitely require relocating if the opportunity ever came. Constant change in bonus and incentive requirements making it difficult to reach goals.

avatar
ACE Cash Express Response
1mo
Thank you for your feedback. We appreciate your role in our team's continued growth and success. We’re sorry the position didn't work out for you long-term, but we wish you all the best in the future.
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