High pressure sales of low quality financial instruments. - CSM ACE Cash Express Employee Review

2.0
Jan 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Slow days are great! You get time to do everything you are supposed to do as a manager without the constant interruption of customers. Benefits are better than nothing, they cover about half of Dental and Vision, Medical depends on what you pay for, I went to the high end after getting raked across the coals for an emergency room visit and it has been much better since. Co-workers are fabulous! Virtually everyone that works there is a good person.

Cons

Pay is better than McDonalds, but not by much. I have heard people who work in similar positions for different companies tell me they make anywhere from $1 to $4 more per hour than what I make in less than half the time. They will only give you a raise if they absolutely have to, they are very tight with their money, this includes store maintenance, supplies and bonuses. They are constantly raising the bar on Bonus thresholds. If you hit your numbers that just means the numbers are going to go up. Clientele is about 50% good people and about 50% less than desirables. Constantly guarding against fraud and other types of scams. And if you let your guard down, then you forfeit your job. No breaks, you sign a waiver giving up your rights to breaks when you get hired if the state allows it. Under staffed, they will not adequately staff your store. The beginning of the month is very busy for any financial institution and we only have one person in our stores handling a line out the door all day long. This can be very frustrating when the main sale is a prepaid debit card that has the worst customer service I have ever seen. Lots of problems, and due to the card companies inability to handle customer complaints they come back to us, usually when we are already swamped.

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5.0
Aug 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Meet great ppl. Leadership is awesome.

Cons

Can’t go outside for a break. Stuck inside the office for 10 hours.

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ACE Cash Express Response
10mo
Thank you for your kind words! We’re happy to hear that you’ve had a positive experience with us. We strive to provide a supportive and rewarding work environment for our team members. We appreciate your dedication and contributions, and we’re glad to have you as part of our team. Wishing you continued success!
4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Always able to get hours, only a few people staffed so not a lot of office politics. Great pay and good benefits

Cons

Not much growth opportunity, and advancement would definitely require relocating if the opportunity ever came. Constant change in bonus and incentive requirements making it difficult to reach goals.

avatar
ACE Cash Express Response
1mo
Thank you for your feedback. We appreciate your role in our team's continued growth and success. We’re sorry the position didn't work out for you long-term, but we wish you all the best in the future.
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