The Inner Circle - Customer Service Representative ACE Cash Express Employee Review

2.0
Mar 14, 2015
Recommend
CEO approval
Business Outlook

Pros

11 hour shifts go super fast! Great hours Great nice customers! Busy work

Cons

The Inner Circle- if you're not friends with the workers, working there is miserable. They will talk about you and gossip, and there is so much unnecessary drama. There is no sense of professionalism with the employees- especially in certain store locations. Mystery Shoppers- people even in training are subject to mystery customers whom rate their performance which if your score is not at a certain level, you could get fired or all of your monthly incentives(commission) taken away like that. It's SOOO sad to see how many people come in for back to back loans taken out just wasting their money. Sure it's business... But I hate to see it.

Explore other reviews about ACE Cash Express

5.0
Aug 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Meet great ppl. Leadership is awesome.

Cons

Can’t go outside for a break. Stuck inside the office for 10 hours.

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ACE Cash Express Response
10mo
Thank you for your kind words! We’re happy to hear that you’ve had a positive experience with us. We strive to provide a supportive and rewarding work environment for our team members. We appreciate your dedication and contributions, and we’re glad to have you as part of our team. Wishing you continued success!
4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Always able to get hours, only a few people staffed so not a lot of office politics. Great pay and good benefits

Cons

Not much growth opportunity, and advancement would definitely require relocating if the opportunity ever came. Constant change in bonus and incentive requirements making it difficult to reach goals.

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ACE Cash Express Response
1mo
Thank you for your feedback. We appreciate your role in our team's continued growth and success. We’re sorry the position didn't work out for you long-term, but we wish you all the best in the future.
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