Too invested in making money instead of focusing on their employees! - Supervisor ACES ABA Employee Review

1.0
Oct 9, 2013
Recommend
CEO approval
Business Outlook

Pros

The supervisors there were all nice and approachable. Everyone usually had a smile on their face and willing to help (if they could). Seeing results!

Cons

Supervisors are way over worked! The expectation is way too high! Everyone's always asked about their "billable" hours. Supervisors have way too many cases to manage in comparison to "ALL" other ABA agencies out there. Travel time and administrative time are not factored into the the supervisors time. Supervisors work way beyond the work hours and DO NOT have a life. ACES wants their employee's life to be ACES and get upset when employees have a life outside of ACES (e.g., upset a certain employee can not attend a fund raiser event). Travel time is calculated into the supervisors salary which should not be the case. No other ABA agency does this but ACES! ACES has a lame amount they claim for travel time but how they came up with that number is beyond me. Usually companies will tell how much they pay per mile! BEAs work just as hard as supervisors but are paid less. BEAs are not able to help supervisors because they are just as swamped with about the same caseload! Management can not support staff the way they want because they are so swamped with juggling their whole schedule around to get their hours in. In the end, the BIs are left alone and untrained. SV meetings are too overwhelming because things are "always" changing every month that it is hard to keep up with something for more than 2 weeks to a month. ACES has a ton of angry families because of the turn over rate (which is the main compliant) and training of their BIs. We're were told the CEO is compassionate and loves people but from the looks of things, it's hard to believe it. Seems like she loves the money more!!

Explore other reviews about ACES ABA

5.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work at

Cons

Hard work and the days can be long but very rewarding

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

barely any pros. the kiddos themselves and the relationships with them you build.

Cons

RUN. cash cow private equity company. They used to be a great company until as of late. Now it’s all about chasing the money . They fired an entire team just to use AI for scheduling that doesn’t know what a “schedule” or “availability /hours available” are. and if you don’t just say yes to the 1 hour warning text from an AI bot? good luck not getting written up and talked down to. The force you to use your personal phone and blow it up through the entire day , but don’t pay a phone stipend or provide a work phone. turn over is insane to the point “new” RBT’s don’t even know who the clinic director is and thinks they are a fellow RBT. most gossip and clique together and if you don’t belong within that- good luck getting any support or guidance.

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ACES ABA Response
4d
Thank you for taking the time to share your feedback. We understand that workplace changes can impact employees differently, and we value hearing these perspectives. We are committed to continuously evaluating our processes, technology, and employee experience. Feedback regarding communication, scheduling, leadership support, and workplace culture helps us identify opportunities for improvement. We appreciate this feedback!
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