Lack of Resources leads to overwork, lower quality and brain drain. - Anonymous employee ACI Worldwide Employee Review

Management has created a culture that is destroying the company. They set expectations without having any understanding of the nuts and bolts business. This is mostly due to reorganizations and hiring outsiders who very little about the business. Sometimes the lack of basic knowledge is startling. They expect employees to work weekends, which is only needed because the projects are so poorly planned and chronically understaffed. The result is a constant exodus of experienced employees. Those left have hidden behind the process to declare, “Sorry, I can’t help. It is not part of my job description.” I do not have high hopes for the company’s future unless they start letting employees be creative again.