A complete farce of a company that only cares until you leave - Account Manager ADP Employee Review

1.0
Sep 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Great people and the company TRIES to make it employee-oriented.

Cons

As a new hire, ADP looks like a fairytale of a company to join. You get snacks at work, decent benefits and their marketing is fantastic at making them look like a modern and work-life balanced company. Plot twist: they aren’t. I worked here for a year and it was thankless work most of the time, training doesn’t prepare you as well as it should have and work life balance is nonexistent. Managers don’t seem to know how to properly track vacation balances and can be inaccessible. Management overall is a mess. They also said we’d get incentives for writing Glassdoor reviews last year and never followed through on the incentive. HUGE RED FLAG: When I left the company, I was expecting one last paycheck for a full period I worked. I did not get paid because they kept my paycheck to reconcile the upfront paycheck we all receive as new hires. Taking back the money is fine, the problem is that they did not disclose this to me and there is a very gray area in that regard. It’s shady and reflects poorly on the company and justifies my reasons for leaving. This was also done to others I know who left, not to mention one of my peers who was made to pay back vacation time that her manager said she had available and approved, but turned out to be wrong on the manager’s part.

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ADP Response
6y
Hello and thank you for providing insight into your experience working at ADP. We encourage honest, authentic reviews. We do not condone offering incentives for reviews. Any and all ADP-sanctioned communications in regards to reviews are delivered in strict accordance with the Glassdoor terms of service and pre-approved directly by Glassdoor. Please email us directly at ADP_Talent_community@adp.com if you believe there has been a violation of our policy. If you would like to share additional information about the working experience that you have described so that we can look into it, please contact our Associate Relations team at hr.associate.relations@adp.com

Explore other reviews about ADP

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company to work for

Cons

Raises are not very consistent.

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ADP Response
1mo
We are glad that you are enjoying your ADP experience. Thank you for your review.
2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
1w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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