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      ADT

      Engaged Employer

      ADT reviews

      Run - Customer Service Representative (CSR) ADT Employee Review

      1.0
      Mar 3, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working remotely, can advance if you know the right person.

      Cons

      Everything, short breaks, you got to know someone in order to advance & I knew people so I did advance but it still wasn’t fair to others.

      avatar
      ADT Response
      2mo
      Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the ability to work remotely but are sorry to hear that your experience as a Customer Service Representative did not meet your expectations. At ADT, we strive to ensure employees feel supported, informed, and empowered to grow, so we appreciate your honesty and your contributions to helping serve our customers during your time with us.

      Explore other reviews about ADT

      5.0
      Mar 24, 2026
      Sales & training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance People Trust

      Cons

      Mid pay Highly agile company can create lots of necessary changes

      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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