Supportive team but frequent changes disrupt stability - Customer Service Representative ADT Employee Review

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management and team members

Cons

There are too many changes

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ADT Response
1w
Thank you for taking the time to share your experience as a Customer Service Representative in Carrollton, Texas. We’re glad to hear you’ve had a positive experience with your team and leadership. We appreciate the time you spent with the ADT team.

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5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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