Sales Consultant, Custom services, (Gold Team) - Custom Homes Sales Representative ADT Employee Review

3.0
Jul 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Great boss, benefits were pretty good with matching 401k, and good autonomy to make my own day. Few meetings vs the other teams, ability to sell all products residential and commercial.

Cons

They now credit check. Company is working towards 100% company leads going to authorized dealers and making corporate employees find their own business. Not much management support. Constant turn over with installers. They don't provide the service level being pitched to clients. Spend half the day begging the company to fix your deals. More expensive than the competition even for lower level systems. Gold team charges about 20% more for the exact same thing for both install and monthly rate. Wouldn't be so bad if they actually had the ability to provide the enhanced service they are selling but they can't do it if they even really wanted to. No advantage for buyers in the "Gold" branch vs Blue. They are driving a system that is better suited to an apt or small home regardless if it's a larger home that needs a different system. Billing is a constant screw up. The more clients you get, the more time in your day is spent trying to manage the problems. Get's old.

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5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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