The HR coordinator is extremely rude does not care about you and other employees. You have some agents who are "favorites" and get to do whatever they want when they want and not have to pay any of it. Also have strict rules that you have to follow or they are quick to right you up and fire you. Always too many changes that occur back to back don't give you enough time to adjust to anything and if you have family issues, schedule conflicts, or school this is not the place to be! They do not work with you in any way to help you by no means!! I was out on leave after having a baby and while I was out they did yearly reviews and raises did I get one nope and I was pissed I had been there for 3 and a half years for them to treat me like that. I will never ever go back to that company nor recommend it to anyone.