Run Run Run! - Customer Service Representative ADT Employee Review

Where do I begin? You are just a number to them a body in a seat to answer a phone call. You will be answering calls back to back with no time to breath and if you take 30 seconds to actually take a breath they will be coming to "check on you" log off the phone before you are scheduled to, if you have to use the restroom they will follow you. Policies change every week it seems mostly to make it more challenging for you to actually help customers. Managers talk about you and play favorites. You will feel completely appreciated during the training but will find out very fast after training you do not matter. They schedule breaks where you will wait an hour between breaks at time and where you will wait 3 hours between breaks at times. You will get told often "you are lucky to have this job" or "hard to find a job that pays this well" they do that to blackmailing you into staying. The absolute worst thing you will be told whenever you need ANYTHING is "business needs" they do not account for "personal needs" or "human needs"