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      ADT

      Engaged Employer

      ADT reviews

      Customer service Representative (Retention) - Customer Service Representative ADT Employee Review

      3.0
      Sep 30, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Managers and Employees are great to work with.

      Cons

      Company should care more about employees and customers. Started with Brinks. Mergers have killed moral and caused the company to have a sweatshop type of environment.

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      5.0
      Jul 5, 2026
      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for appointments to see

      Cons

      travel around the entire state

      4.0
      Jul 14, 2026
      Emergency dispatch operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

      Cons

      you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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