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      ADT

      Engaged Employer

      ADT reviews

      ADT is a sinking ship. - Customer Care Associate ADT Employee Review

      2.0
      Jan 11, 2019
      Customer care associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      My manager was cool Unlimited overtime

      Cons

      Upper management does not know what they're doing. No incentives You're going to be pushed to hit around 15 metrics. Company process and tools are unstable and old.

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      ADT Response
      7y
      Thank you for leaving an honest review about ADT's management. We’re always looking to improve our offerings to our employees as we consider our employees to be our greatest asset. If you would be interested in providing us more information, please email recruiting@adt.com with the details. We would like to try and be of further assistance.

      Explore other reviews about ADT

      5.0
      Jul 5, 2026
      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for appointments to see

      Cons

      travel around the entire state

      4.0
      Jul 14, 2026
      Emergency dispatch operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

      Cons

      you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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