Poor Management - Customer Service Representative ADT Employee Review

2.0
Mar 3, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefit package is not too terrible.

Cons

Up to 3.75 hours between breaks. Penalized if you have to use restroom . Micromanaged by supervisors who dont actually understand the statistics they beat you with.

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ADT Response
7y
Thank you for leaving an honest review about ADT's Management. We strive to create an environment where our employees feel heard and welcome feedback anytime.

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5.0
Mar 24, 2026
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Pros

Work life balance People Trust

Cons

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5.0
Jun 18, 2026
Recommend
CEO approval
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Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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