Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ADT

      Engaged Employer

      ADT reviews

      What happened? - General Care Inbound Agent ADT Employee Review

      2.0
      Jun 5, 2019
      General care inbound agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Started great. Recruiters were great. Great first day welcoming and meeting managers. Trainers were on point and helpful at first. Something happened.

      Cons

      Just weeks into training the trainers are just absent and not as supportive as they were. Classroom and call area have become a free for all with other reps acting distracting and unprofessional. Either the trainer is nowhere to be found or they just ignore whats going on when they are. I am worried I will not be ready to work at the end of this circus.

      avatar
      ADT Response
      7y
      We regret to hear about your experience and appreciate you voicing your concern. We encourage all employees to discuss these situations with upper-level management and Human Resources. Our employee's happiness and commitment to safety is of utmost importance. You can also reach out to alwaysthere@adt.com with any questions/feedback.

      Explore other reviews about ADT

      5.0
      Jul 5, 2026
      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for appointments to see

      Cons

      travel around the entire state

      4.0
      Jul 14, 2026
      Emergency dispatch operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

      Cons

      you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

      See reviews by: Helpful|Rating|Date|All
      Related searches: ADT jobs | ADT salaries | ADT benefits | ADT interviews
      ADT reviewsADT General Care Inbound Agent reviewsADT review