Great Place, Great Team - Bilingual Customer Service Representative ADT Employee Review

4.0
Apr 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great team, and a team leader who is happy to help team members learn and grow.

Cons

The volume of calls is not commensurate to the staff strength

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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