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      ADT

      Engaged Employer

      ADT reviews

      If ADT Offers You A Job, Run the Other Way! - Customer Service Representative ADT Employee Review

      2.0
      Aug 3, 2015
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offers Full Time Employment Benefits are okay. Great Job If You Are Out of High School or College 6 Weeks Training

      Cons

      If you are forced to look for a second career, this is not it. Non-stop calls. Focus on quantity rather then quality. Not able to make friends, due to non-stop calls. Focus appears to be on Wall Street, rather than customer. Customers who do not know how their system works. Repetition ("Put in your code and press off. Do it second time!) The left hand doesn't know what the right hand is doing.

      Explore other reviews about ADT

      5.0
      Mar 24, 2026
      Sales & training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance People Trust

      Cons

      Mid pay Highly agile company can create lots of necessary changes

      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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