run away - OUTSIDE SALES ADT Employee Review

1.0
Dec 27, 2010
Recommend
CEO approval
Business Outlook

Pros

Independent work environment. Compensation can be excellent.

Cons

ADT uses a cannon fodder system when it comes to outside salespeople - hire 'em cheap, stack 'em deep, and see who survives the first 90 days. If you can tolerate that environment, you can make some money down the road. But it will cost you - working 6 days/15 hours per day, grinding your car into junk, and facing a constant barrage of "motivational" insults and abuse delivered in person, by telephone, and email by your "manager" who will usually be an Roger Ramjet ex-military and/or law enforcement type. I was making decent money but left for another opportunity due to the poor treatment new sales reps receive from technicians and support personnel. To them, you are just another FNG until you've been there a year or so, and not worthy of their respect or common courtesy. Customer service and support is also not up to the standard that ADT leads the public to believe, and many of these issues are left up to the salesperson to resolve. That would be fine, except that you are paid straight commission on new business only, not to do customer service and tech support after the sale.

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5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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