Everyone in it for themselves - Anonymous employee ADT Employee Review

1.0
Oct 10, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Realistically, the best reasons to work for ADT is a pay check and benefits. You can get those things at many other jobs so maybe it is just a reason and not the best one. That is the only "pro" I can think of.

Cons

Easily shared. Terrible communication from top down and the leadership team trash talks everyone behind their backs. I cant say how many calls I was on where leaders talked trash about another person not on the call, very tacky. Many of the Managers and especially the higher ups, have no idea what the job entails. They like to tell everyone to set the example but absolutely cannot do it themselves. Everyone who works here is on pins and needles all the time and constantly looking for new jobs. The company thinks that people are good and happy because they are quite. They couldn't be more wrong. My Manager used to tell us how their leaders were so terrible and that the only reason she stayed was for us. This is a common theme. Human Resources should be called the gossip club because that is all they do. I also heard my Manager talk about how they often see HR drinking heavily and out of order during company events. They cannot keep any great leaders employed because frankly, those leaders are too smart to work at ADT and the upper leadership teams are threatened because they get challenged. I have seen 2 of the best leaders I have ever worked for get fired or laid off, these leaders literally kept people happy here. That is like firing the person that picks and cares for your strawberries and wondering why your strawberry yields are still so low. This is ADT. Worklife balance is a joke - this place has mandatory OT and they usually communicate it last minute and then you get written up if its missed. So much for planning your life right. The good leaders always apologize for the lack planning by executive leaders. They ask for mandatory OT because they cant keep people at work and don't want to figure out why. This was one of the only places I worked where you couldn't even get your hands on the product that we were troubleshooting. You are told to trust your tools, but when its wrong or when it takes you longer than needed, you get in trouble.

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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