3.0
Nov 27, 2023
Former employee, more than 1 year
Boca Raton, FL
Recommend
CEO approval
Business Outlook
Pros
Pay was decent and set hours was a plus
Cons
Being yelled at b customers because battery changes aren't free. There's strict metrics to not roll trucks. But it's hard to keep that number low when you care about customer service and most of the rest do not. Others will bounce callers around the moment in home service is requested. I've had clients bounced around 5x before they got to me so they weren't even willing to troubleshoot. ADT refuses to address the issue. They say they are when brought up to management in meetings but there's always an excuse that new people are being trained so that's why or they've got a system in place to see why transfers are so high. Same song and dance for years without improvement.