Reliable Equipment - Negative work space - Small Business Sales Representative ADT Employee Review

The management focuses more on ‘failure’ and less on accomplishments. Most of the sales are 100% self-generated. High turnover makes team work difficult. Product prices, install, and monthly terms are higher than all competitors even those with the same exact product. The company itself over promises and under delivers to their employees and customers. They care more about making the sale and increasing revenue than taking quality care of current customers which makes keeping the customer 100% reliant on you. Sales reps are expected to do tend to these customers for free and will RARELY assist in keeping the customer satisfied. Management all the way up to the higher tiers are really totalitarian and the effects trickle all the way down. Monthly cost for customers is supposed to cover repairs of equipment too but they almost always find a way to charge the customer $75 or more for servicing even though the higher monthly cost claims to cover that. Stocks are way down with this company and the stress of that is felt company wide. Sales can be stressful at times but is also incredibly rewarding. I’ve been in sales for 11 years and initially was so excited to start working for ADT but I’ve tried to stick it out with them in hopes it’d get better and become the environment I was promised upon hiring but it’s only gotten worse and this has been the most stressful and time/energy consuming company I have ever been with.