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      ADT

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      ADT reviews

      Terrible company to work for. - Sales Manager ADT Employee Review

      1.0
      Feb 3, 2016
      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not many at all. There is a good chance of advancing if you are in the "Boys Club", however, the constant re-org's and high employee turnover rate make that a scary prospect. Has a strong national brand name recognition for now, but local competition is showing cracks in this company with better customer loyalty and referrals. Given todays customer service market and a need to retain quality employees, it won't be long at all before this company is irrelevant.

      Cons

      Zero work life balance. ADT cares nothing about it's employees, but shows a shallow effort to make everyone feel valued by putting out pathetic employee engagement surveys that result in nothing. Pay is decent resulting in becoming stuck in this nightmare, but benefits are weak compared to competition. Low quality products resulting in customer complaints and repeated service calls. Authorized Dealers are trashing the corporate name by engaging in predatory sales tactics and terrible customer service.

      avatar
      ADT Response
      10y
      We appreciate your review. At ADT, we look to ensure successful careers for all employees. We challenge our colleagues at every step their career and provide them with the tools they need to grow, succeed and accomplish personal and professional goals. If you feel your ideal work-life balance is not being achieved, we encourage you to address these concerns with your manager.

      Explore other reviews about ADT

      5.0
      Mar 24, 2026
      Sales & training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance People Trust

      Cons

      Mid pay Highly agile company can create lots of necessary changes

      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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