Pros
There was a time when you had the time to actually look in to tickets to see what was going on. You had the opportunity to learn and grow with the company. The management team was fantastic.
Cons
Ahead decided to merge with Roundtower. In reality what has happened is Ahead absorbed all the terrible leadership and practices that Roundtower was known for and put it in to action. The Network Operations team are nothing more than ticket jockeys. Roundtower and their network admins went their separate ways and they think that the NOC team is going to have time to pick up the slack, ha. The leadership coming from RoundTower only care about the dollar, hence them not giving their people raises when even they bragged about having the most profitable year ever. Ahead has literally given itself cancer.