Going downhill fast - Operations Analyst AHEAD Employee Review

1.0
Apr 4, 2021
Recommend
CEO approval
Business Outlook

Pros

-12 hour shifts 3-4 days a week -Great insurance and benefits

Cons

-Does not hire quality workers and retains them for too long -Becoming more and more of a sweatshop everyday -Does not hire the amount of staff needed for call volume -Does not have a robust, accurate KnowledgeBase -Upper Management is retroactive and reactive rather than proactive -Horrible communication with employees about changes and assignment groups -Non-functioning ticket system and phone software -Does not promote from within

Explore other reviews about AHEAD

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, people, culture

Cons

More implementation consulting than strategy. Pay could be better.

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Going from a toxic employer to AHEAD has been the best change for my happiness. Everyone at AHEAD is motivated, positive, and willing to help each other. I no longer dread logging into work, and even enjoy the days where I have to work a bit longer or go the extra mile, because I know it will be appreciated and I can take the time I need in return. Having unlimited PTO you don't get shamed for using is amazing. I've been supported in my efforts and have a lot of autonomy without micromanagement, which is a great feeling. Upper management really trusts you and trusts in the hire.

Cons

While being in a high-growth company is exciting, it can also be exhausting. Sometimes you need the "rocket ship" to take a beat, but there is no real lull. More company-wide time off would be helpful so that you can get a break where you don't come back to 50+ emails per day. The only other downside is that due to the fabulous employee retention, people stay in their roles for a looong long time. There are not a lot of opportunities for upward mobility as a result, from what I have seen thus far.

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