Pros
The team is exceptional and higher-level leadership is solid. The environment is fast-paced with a strong focus on customer satisfaction. Compensation and benefits are competitive, and there are plenty of opportunities for both personal and organizational growth. The company culture is generally open, despite a push from leadership to return to the office—which seems more like a traditionalist move from the PE firm. Every department is committed to problem-solving and views customers as partners, not just transactions. You are paid well enough to deal with the cons. But one must be transparent.
Cons
The new private equity firm seems more interested in short-term gains than long-term stability, setting unrealistically high sales targets in their first year that have impacted both customer and support teams. I've observed similar practices at other companies they've invested in. While AHEAD was in a solid position and could've used some streamlining, the focus should be on heeding the advice of those with longstanding experience in services and tech. Also, the leadership often throws around terms like "family," which feels disingenuous given the circumstances. They overexposed themselves and made everyone else pay for their decision. In typical corporate "share holder" fashion. Too bad.