No Room for Growth and Mismanagement and lots of lateral demotion in the company - Senior Subject Matter Expert AIG Employee Review

4.0
Mar 17, 2019
Recommend
CEO approval
Business Outlook

Pros

People stays for very long since its a great company when it comes to benefits and salary is quite competitive. Health care is also great. Very professional environment.

Cons

People stays too long and so is the management and there is no room for growth unless they leave. Also, they wanted to use all your strengths at work. Not much of an avail time on the account Im handling so you get so exhausted and the fact that I also support other staff that usually rely on me but they dont even have aux for mentoring so helping people out will really affect your stats and will drain you out specially on Monday.I was sortha demoted, I use to handle escalations every day and now they demoted some TL’s to handle it so we are left on regular line that sortha removes our autonomy. Company wants to use you up to the last scent. Management are not pro employee as they say on our charter jacket since they have answers if you brought up something negative and they do not want to do anything about it. I they their afraid of the higher management in Domestic.

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5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training and mentorship opportunity

Cons

A lot of movement within management

3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

AIG pays well. Pretty good benefits package & bonus structure.

Cons

The work is wild at AIG! Also, there are ALOT of people at AIG so, everybody has to weigh in on everything you do...keeping you bottlenecked in your work flow. AIG is not the place for a brand new, entry level adjuster breaking into the commercial space and they pretty much only hire experienced people HOWEVER, it does not matter-management will not trust your experience therefore, there is little to no autonomy! You will find yourself touching the same thing 3 or 4 times because your always waiting on permission or someone else's opinion on something, etc. You got to get permission to send for conflict check, got to get an opinion to answer a demand, a tender, an ROR ltr. .. they pounce on defense counsel's hourly rate to be cheap with them which makes them work w/less efficiency...dragging the claim out so they can get their billable hours. You will work your fingers to the bone for that good pay & you will be frustrated and exhausted, ALL THE TIME!...The environment is pretty stuffy w/a very high stress level, (especially with long time AIG employees who definitely drink the "kool-aid" and think they are hot stuff). They will keep you in dumb meetings on your claims all the time presenting your claims with everyone scared to make a decision plus, they never want to pay the claims, they are cheap as hell. They will make you have to scramble at a mediation to get more money even though you told them what you needed when they forced you to present the same claim to 3 different people before the mediation date. To me, management are glorified overseers who still handles the claim...they just tell you what to do or, they come behind you and second guess everything. And, they are trying to enforce 3 days in-office a week (which is hell for ATL traffic) plus, it's crowded on the elevator (which seems to get stuck more often than what I am comfortable with) and trying to find a desk when everyone decides to come in at the same time. It's a good temporary move....if you need the advanced commercial experience and/or want to reset your pay...stay for 1-2 yrs then, go somewhere else with work from home and a little more professional autonomy.

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