Dysfunctional place to spend eight hours. - ITS AIG Employee Review

1.0
Jun 16, 2013
Recommend
CEO approval
Business Outlook

Pros

Work from home capabilities - sometimes

Cons

Very low pay compared to the rest of the market. Insane secretive management politics created by and fostered by upper management. They do not consider the employee working 60 hours a week. They also treat their contractors as second class citizens. As a FT employee, seeing how the contractors are purposely kept out of events/communication is disgusting. The culture here is beyond dysfunctional. If you are not a Manager/Director, you are not even spoken to...no "good morning" not even a "hello" by upper management. The workers here are treated as nothing more than a replaceable number. There is a high volume of turnover from contractors. It is also not uncommon for many of these contractors to be terminated without notice. It is a slimy low down dirty dog fight of a culture. Sr management holds an annual "come and see how the rich and Allstate famous live" type of tour. Cookies and juice are offered as you, the underpaid, get to tour their floor and see their offices & conference rooms. Jeans are only allowed every few weeks...for a price. Facilities are beyond disgusting (think NY subway smell). Recently, an offshore onsite coordinator (contractor) was let go and while discussing what must have been a very hard decision to make (dealing with a persons job & all), one of the directors said "welcome to America". This company has absolutely no morals, no compassion and absolutely no care or concern for either their FT employees and most certainly not their disposable contractors.

Explore other reviews about AIG

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training and mentorship opportunity

Cons

A lot of movement within management

3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

AIG pays well. Pretty good benefits package & bonus structure.

Cons

The work is wild at AIG! Also, there are ALOT of people at AIG so, everybody has to weigh in on everything you do...keeping you bottlenecked in your work flow. AIG is not the place for a brand new, entry level adjuster breaking into the commercial space and they pretty much only hire experienced people HOWEVER, it does not matter-management will not trust your experience therefore, there is little to no autonomy! You will find yourself touching the same thing 3 or 4 times because your always waiting on permission or someone else's opinion on something, etc. You got to get permission to send for conflict check, got to get an opinion to answer a demand, a tender, an ROR ltr. .. they pounce on defense counsel's hourly rate to be cheap with them which makes them work w/less efficiency...dragging the claim out so they can get their billable hours. You will work your fingers to the bone for that good pay & you will be frustrated and exhausted, ALL THE TIME!...The environment is pretty stuffy w/a very high stress level, (especially with long time AIG employees who definitely drink the "kool-aid" and think they are hot stuff). They will keep you in dumb meetings on your claims all the time presenting your claims with everyone scared to make a decision plus, they never want to pay the claims, they are cheap as hell. They will make you have to scramble at a mediation to get more money even though you told them what you needed when they forced you to present the same claim to 3 different people before the mediation date. To me, management are glorified overseers who still handles the claim...they just tell you what to do or, they come behind you and second guess everything. And, they are trying to enforce 3 days in-office a week (which is hell for ATL traffic) plus, it's crowded on the elevator (which seems to get stuck more often than what I am comfortable with) and trying to find a desk when everyone decides to come in at the same time. It's a good temporary move....if you need the advanced commercial experience and/or want to reset your pay...stay for 1-2 yrs then, go somewhere else with work from home and a little more professional autonomy.

1
See reviews by: Helpful|Rating|Date|All