Pros
EASY MONEY!!! Typical inbound call center job.You read off of the same exact script over and over again,which can make you bored out of your mind,but it's EASY MONEY!! There's a plan called EAP that offers discounts on different services which is nice if needed.Quarterly bonuses. Building is down the street it's from the 134 freeway,easy access.Occasional free breakfast when a new hire class starts,occasional potlucks/free lunch.Free coffee,oatmeal available if you want breakfast from the break room.
Cons
Terrible/unrealistic point system.The company(anthem over all)has a lack of compassion for it's employees when it comes to the attendance policy,and needs to realize that people do have lives outside of work. Employees should not be docked or penalized if an emergency comes up.Employees are randomly audited 5 times a month which isn't a BIG deal if you hit all of the key points that are require to get 100 points during every call,but no one is perfect. MICRO MANAGEMENT is a big factor in this call center,as you're monitored on calls,and how long you're not ready to take calls etc.