Pros
Excellent work-life balance. No patient contact. The work we do is analytical and thought-provoking. Do you like logic puzzles? You'll probably like it here. Co-workers are great. Benefits are above-average (albeit not stellar); a $1600 deductible (effectively $600 after company seed money) and $3750 OOP max are not high in today's health care market at all. You'll develop an appreciation for a major reason why health care costs in the US are so high: excessive and unnecessary ordering of expensive tests and treatments when less aggressive and less expensive options would lead to similar outcomes. Option to work from home after a year with manager approval.
Cons
It's a large organization that is a subsidiary of an even larger organization, so any change that happens has to percolate through about 58 layers of bureaucracy. Management in general. I have yet to see anyone from middle and upper management, and the company's Dilbert-like level of organization speaks poorly of them. First/second-level managers are nice and try valiantly, but one gets the sense that a) pretty much all issues of substance are dictated from further up the chain, and b) many of them are afraid to rock the boat despite having good ideas. Organization is exceedingly micromanagerial, to the point where you need to email your supervisor if you are a minute late back from break. I understand accountability is important, but there are better ways to build it. Associates have no real input as to the strategy or direction of the company, which to me is a tragedy, because many/most of us are engaged and love the job itself. The organization's relationship with Anthem, the parent company, feels disjointed. We have to route certain HR concerns to a local representative through AIM and other concerns through Anthem. Local HR never responds to questions in a timely manner. The setting (call center) may not be to the taste of everyone, but coming from a clinical background where call lights are going off constantly, it's a bastion of calm. Difficult to advance if you want to work from home.