Very disappointing job - Referral Specialist I AIM Specialty Health Employee Review

There's a lot of cons- It's a call center- you're spoken down to, screamed at, talked over...almost every call. Metrics are not realistic. It's a very emotionally draining, disappointing job Everyone is told to be as vague as possible- we had a team meeting on how we're supposed to be as vague as possible to the caller...half the time RS's have to refer the caller to someone else and the other half of the time we're getting yelled at. I find this job to be the most unproductive job I've had. I wouldn't recommend it to anyone& would have stayed at my last company if I knew what the job actually was.