Team is struggling - CustomerAccount Executive II AMN Healthcare Employee Review

2.0
Mar 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Team is currently working remotely, most likely permanently.

Cons

This Customer Support Team is really struggling, implementing change every month, and requires 44 hours of work per week, with no flexibility in scheduling. Leadership is not very present or supportive. They seem to not understand this role well enough to be compassionate to their employees who are often targeted as the face of the company and you get yelled at most your shift doing call center work. Your breaks are scheduled for you, no independence or autonomy, let alone trust. I really couldn't tell what the culture of the organization was in my year there, except constant turnover and changes.

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AMN Healthcare Response
4y
Thank you for sharing your balanced feedback with us. We strive to foster a positive experience here at AMN and apologize for not meeting those expectations. If you would be open to it, I would like to discuss your feedback regarding lack of support from leadership and employee workload. Please feel free to contact me at Jay.Carpenter@amnhealthcare.com. Jay Carpenter, Head of HR Business Partners and HR Operations

Explore other reviews about AMN Healthcare

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

My experience with AMN’s hiring and onboarding process has been truly best-in-class. Every interaction—from Talent Acquisition to leadership—was professional, thoughtful, responsive, and genuinely human. Communication was clear and timely, expectations were well managed, and I felt respected throughout the entire process. What stood out most was the people-centered culture. AMN doesn’t just talk about values—you can feel them in how they engage with candidates and new team members. The onboarding experience has been equally impressive: organized, welcoming, and intentional. I’m excited to be part of an organization that leads with both excellence and heart.

Cons

None that I have encountered yet.

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AMN Healthcare Response
2w
Thank you for taking the time to leave a review with us, we are so happy to hear about your positive experience with AMN Healthcare! Please reach out if you ever want to discuss your experience further, drew.trustwell@amnhealthcare.com. Drew Trustwell, Human Resources, AMN Healthcare
5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

I have worked at AMN for 22 years, and one of the things I value most about working at AMN Healthcare is the culture. AMN is committed to fostering an inclusive environment where employees feel welcomed, respected, and empowered to contribute. The company’s Employee Resource Groups (ERGs) provide meaningful opportunities to connect, learn, grow, and support causes that matter, helping create a strong sense of belonging across the organization. Collaboration is a core part of how we work, with teams partnering across departments to solve challenges, share ideas, and support one another’s success. AMN also encourages professional development, innovation, and employee engagement, making it a rewarding place to build a career while making a positive impact on healthcare.

Cons

- Some processes can feel complex due to the size of the organization. - Collaboration across multiple departments occasionally means additional meetings and coordination. - Career growth opportunities can be competitive because many employees choose to stay and build long-term careers at AMN.

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AMN Healthcare Response
1d
Thank you for taking the time to leave a review with us, we are so happy to hear about your positive experience with AMN Healthcare! Please reach out if you ever want to discuss your experience further, drew.trustwell@amnhealthcare.com. Drew Trustwell, Human Resources, AMN Healthcare
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