This Customer Support Team is really struggling, implementing change every month, and requires 44 hours of work per week, with no flexibility in scheduling. Leadership is not very present or supportive. They seem to not understand this role well enough to be compassionate to their employees who are often targeted as the face of the company and you get yelled at most your shift doing call center work. Your breaks are scheduled for you, no independence or autonomy, let alone trust. I really couldn't tell what the culture of the organization was in my year there, except constant turnover and changes.