Too Big, Too Fast - Anonymous employee APMEX Employee Review

2.0
Aug 23, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free deli-style lunch is provided every day at both locations. Various bonus programs dependent upon profitability. Company has strong customer relationship values. Tremendous growth in short period of time. Continuing education opportunities paid for if for the interest of the company. Paid holidays.

Cons

The company is trying to define the culture they want to be but in doing so have many times stated, "This is how it is. If you don't like it - leave. We don't want you if you won't get on board." Senior Management lacks personal relational skills and does not obtain the respect they no doubt have earned but rather people fear them instead. Often times people just say, "Yes, sir" instead of discussing things because they are not perceived as good listeners. The company has defined its values and they are good ones. However, these values are only related to the customer experience. Concierge service has been communicated as such for the customer, but not for the employee. Don't expect compliments from any member of management without them being back-handed with criticism. Volatile market typically creates many mandatory overtime hours in operations. In operations, don't count on having every paid holiday off.

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APMEX Response
11y
Thank you for your input regarding feedback. It's important to make sure everyone gets praise as well as feedback about areas where they can improve. We recently started Concierge Customer Service for Internal Customers training, which we hope will help everyone treat each other as well as we do the customers.

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Pros

Good honest people. Good leadership

Cons

Work was sometimes repetitive and felt monotonous

5.0
Oct 7, 2025
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Pros

Working here has been an incredibly rewarding experience. I’m empowered to make my own decisions without being second-guessed, which allows me to truly drive meaningful change. The team I work with is phenomenal—collaborative, supportive, and passionate. I feel like I’m making a real impact every day and contributing to something that’s scaling in a big way. It’s rare to find a role where you have both autonomy and influence, and I’m grateful to be part of it

Cons

Staffing can be a real challenge. Entry-level pay isn’t very competitive, and some of the systems feel outdated and overly complex, which makes training harder than it should be. You wear many hats such as food catering and procurement can be especially demanding in busy seasons. The business is market-driven, the volume swings can be intense. It’s tough to staff appropriately without putting strain on the team. Still, if you’re someone who thrives in a fast-paced environment and enjoys solving tough problems, there’s a lot of opportunity here.

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