Pros
Place to be challenged - write professional journal articles. Place to learn and advance your career - travel to conferences, learn from highly educated colleagues, tuition reimbursement. Place to be at home - accepting and supportive colleagues. Someone is always in the office. Great benefits - super 401(k) 4% employer contribution and 4% match, excellent health plan, and all the other normal benefits. Good number of vacation, personal, and sick days. Reasonable salaries - best in the area for veterinary and veterinary technician positions. Competitive salaries for IT positions. Ed Sayres is a wonderful person, humble, gentle, and effective in leading the organization.
Cons
Fast-paced. 24/7, so every shift has to be covered. That actually provides additional flexibility (and more pay for some shifts), but someone has to be there on holidays. Dealing with angry, stressed-out animal parents on the phone is hard. Turnover is surprisingly low for the amount of stress the call center employees process.