I quit due to non-existent leadership and the realization that as a whole, AT&T can pay customer facing employees less - Retail Management AT&T Employee Review

1.0
Jul 2, 2016
Recommend
CEO approval
Business Outlook

Pros

You work for unengaged bosses that are incapable of holding poor performers accountable , allowing you to not have to work much at all to get by. If you're salaried you can work 20 hours a week and your boss won't know because they work probably less than that, I wouldn't know because they're never anywhere to be found. They no longer have offices and they're supposed to spend time at their 5 or so stores. I saw my boss for maybe an hour per month.

Cons

Dying channel. In line stores sales people literally continue to get paid less and less because sprint pays poorly and paying employees on the Frontline less equals better reported numbers to wallstreet. It's all smoke in mirrors. You're asked to produce X while others don't produce at all and they get paid the same. You're forced to sell a cheap security system which 1000% of the time there are install issues. Bunch of crap. You're forced to sell Directv , which is fine however, that's a dying breed. Locations with more "sales" get praised even though the "new" customers have had directv for years. They just were talked into putting it in the wife's name or vice versa, etc. If you actually are talented your area manager will simply increase your targets. Awesome, thanks. The cons go on for days. If you make minimum wage now and you have a full set of teeth then you could probably get a little bit of a raise going to att. If you possess a shred of sales talent then you would be throwing money out of the window working here. Thousands of jobs were just cut country wide including buffalo. More cuts will come as they realize they don't need area managers or "directors of sales". Too many cons to list.

Explore other reviews about AT&T

5.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

At&t has amazing managers, room for growth, pay that matches responsibility, and a community of amazing customers. They also have huge incentives outside of your original pay and commission.

Cons

Most of the time you have to start at the bottom as they promote from within. You do get an older customer base that might not be as educated on technology.

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
See reviews by: Helpful|Rating|Date|All