My experience at AT&T was stressful and unforgiving. I was shown no appreciation for the performance goals I reached. - Anonymous employee AT&T Employee Review

2.0
Nov 21, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good if you're young and have no kids, or anything that will keep you from missing work. You get good med/dental/vision/life benefits as soon as you start working. The phone plan discounts aren't much of a perk because its monitored.

Cons

AT&T is the most unethical company I have ever worked for, working as a customer assistant for their Broadband Internet Service. They tack on more and more job duties to your position for so little pay. Your job performance can not be lacking or they will put you on an action plan (e.g. steps you will take to make monthly goal or you will not have a job). AT&T does not tolerate being late or absences. They don't care if you have kids or not. You will be required to work the needs of the business or you will not have a job. You cannot have a family/life and work there. If you are going to school they will not excuse you for anytime off. The environment can be very stressful, working long hours and being very micro-managed. It is a high-school atmosphere where people gossip and can not be trusted, even management. They don't care about their employees, you are dispensable!

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5.0
Mar 3, 2026
Recommend
CEO approval
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Pros

Overall, it was a nice experience and I learned a lot.

Cons

The communication and coordination between the company and the teams could be better,

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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