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AT&T

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AT&T reviews

AT&T - Customer Service and Sales Representative AT&T Employee Review

2.0
Feb 21, 2017
Customer service and sales representative
Recommend
CEO approval
Business Outlook

Pros

Pros that the company had a few years ago like being between the most solid wireless provider companies are no longer present. Benefits like sick pay, vacation pay etc. but these you can most likely get with any other employer.

Cons

Company is going thru a changing process, lot of expense cuts, commissions and incentives are constantly being reduced(which don"t make a lot of sense when the company keeps spending billions buying out other companies), too much corporate greed. They expect to keep raising sales metrics and goals while reducing compensation. If they keep running this company like they are doing now I don't think they will keep a place within the best wireless carriers(which we can see as of recently even T-mobile is rolling thru AT&T). Also career opportunities are very limited.

Explore other reviews about AT&T

5.0
Jun 23, 2026
Prem tech
Recommend
CEO approval
Business Outlook

Pros

Good starting Pay for the work.

Cons

Must work a lot of hours and weekends

5.0
Sep 23, 2014
Retail sales consultant
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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