Lies on top of lies - Technician AT&T Employee Review

1.0
Apr 4, 2013
Recommend
CEO approval
Business Outlook

Pros

I am having trouble coming up with the positive to working in a company that is ran in this way. I met some cool people in my training group that's about it.

Cons

Week 1 Starts with the Pole climbing where you spend 5 days learning to gaff and use a buck-squeeze to climb a pole. In reality you wont use any gaffs only ladders which they spend a half a day training you on so expect not to know that in the field. After they make sure everyone climbs to about 20 ft your done with the first week which seems like a total lack of focus on what you actually need to know. Week 2 You spend a week in safety where you are taught a very lackluster CPR class followed by a defensive driving course in a sedan which is not even the truck the company will issue you. Week 3 You will most likely be sent to Harvey which isn't even discussed in the original offer. You will spend a week hanging drops from mock homes and you'll be lucky if you barely grasp the concept of daisy chaining jack's while figuring out how your supposed to do any of this 12ft up in the air. The rest of the training is basically pushing off as much information as they can on you so they can say well we taught you that and allowed you to practice for a day. You also most likely will not have the proper tools to train with such as an Ipad or basic tools that you would need to familiarize yourself with like snips so that only adds to the stress factor. The final week is spend trouble shooting instead of reviewing all the information they have just dumped on your head. Once you complete the training you head out to the field where none of the setups look anything like what you will encounter. This is all followed by an overall poor attitude from the trainers and Union Representative in your garage making you stop to think why would anyone want to work in this environment. They like to blame and punish you for there defective equipment meanwhile they wonder why so many repairs occur if they would just spend a little extra money making a good product than it wouldn't be an issue. I would think twice before you become a prem tech. If you like being under constant anxiety to meet there absurd efficiency standards and have your quality of life lowered this is the job for you. As I saw in another post Rethink possible Rethink another employer.

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Mar 3, 2026
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CEO approval
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Pros

Overall, it was a nice experience and I learned a lot.

Cons

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5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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