Pros
Pay, benefits, lots of overtime, even if you dont want it,
Cons
My Life as a AT&T Premises Technician: Working for AT&T is great, unless you are a Premises Technician, in which you are held to an almost unbearable work load. I can honestly say that I probably only learned about 10% of what is needed to know to do the job properly in the training period that they provided. Yet, they expected me to be an expert with minimal training. Then on top of that, they put pressure on me to get the job done in a certain amount of time, that did not allow for extenuating circumstances, almost impossible to accomplish, and then they wonder why it took me so long to do the job. Many times on installs or repairs I was forced to use refurbished CPE, with no guarantee that it would work, and then having to get repeated, and it was held against me. Pay is seriously deficient for type and amount of work performed. In addition to installing the physical aspect of the product, I was expected to also set up the home network - enabling computers for file sharing, printers, wired and wireless, peripherals, gaming equipment. And troubleshooting/correcting the Inside wiring for telephone service. Mandatory incidental overtime- you will work hard and be asked to do more. You have no control over what days you work or have off. Unattainable standards for the honest worker. Held accountable for other peoples mistakes and poor performance. Management does not backup their employees. Forced to cut corners because of time constraints, yet reprimanded when an issue comes up. Says it is all about customer satisfaction yet fires people for providing customer service over a quantity quota. They talk a lot about safety and quality, but at the end of the day, numbers is all that really matters to them. Provides a two month training regiment on how to do the job, but none of the knowledge can be used in the real world and keep the job. As an employee you are graded on many factors that you have ZERO control over. You can also be punished for these factors as well. " Last but not least, even though you are given sick time, the company makes it almost impossible to use it. Example, you might wake up one morning with a bad cold, flu, or whatever. If you call in sick, it will be counted against you as a unexcused absence. Then you have to prove that you really were sick, by bringing in a doctors note, and then the doctor is required to fill out paperwork, and he must have it in by a certain date, if he misses the deadline, the day or days you called in sick are counted as an unexcused absence. Then the company can fire you.
