Terrible company to work for. Crooked management. - Sales Support AT&T Employee Review

1.0
Oct 25, 2013
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent. Other than that I can't think of any.

Cons

I could write a book. Management is crooked as hell and there's no recourse for their actions. They have this so-called "no retaliation" policy. Yeah, right. My asst. manager went through my locker, looking for printed emails between my manager and I. I had printed the emails because they were regarding an issue with another employee. The asst. manager showed those emails to the employee. When I went to the CWA about it there was a meeting and the asst. manager denied everything. They found her on surveillance going through my locker and then showing the employee my emails. Not a d*** thing happened to her. After all that, the asst. manager ran me into the ground to other employees and treated me like s***. This was A-Okay to upper management. Management takes advantage of their exempt status and they take more than ten vacations a year. There is no accountability for management attendance. The attendance point system is a complete joke. Treatment of different positions within the store is not fair. Management plays favorites and they talk about everyone behind their backs. I had a schedule mix-up and for whatever reason, one of my managers thought it was cool to text another employee and have a discussion about MY attendance. This company is terrible to work for. If The job market was decent in my area I would have been gone a long time ago. Last month I was told that I could choose to go part-time 11/1 or stay full-time until 1/15/14 and voluntarily resign. I had to choose resignation. I can't work a part-time job. No severance, no nothing. So much for seniority. My part-time counterpart is keeping her job with no change. So much for seniority. Don't think for a minute you're going to be allowed any sort of individuality, either. You can't even keep a photo of your kids at your work space because they don't allow "personalization" of the work space. Have tattoos? Better keep that s*** covered. In my area you aren't even allowed to wear short sleeves at work and the temperature in the store is kept at 78-80. I have gotten physically sick from the heat in my store while having to do merchandising resets. Public bathrooms are located in the only area we have to eat our lunches and conveniently that is also the same place as where my work space is. Customers have vomited and s*** on the bathroom floors and you guessed it. Employees get to clean it up, customers are rude as s*** to you and all you can do is take it. I've been called every name in the book, been called useless, pointless, and stupid. I've had phones thrown at me, bills wadded up and thrown in my face, and have been physically threatened. All you can do is take it. All your manager cares about is if the customer got a receipt because if they did then they'll get a customer satisfaction survey.

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Pros

Overall, it was a nice experience and I learned a lot.

Cons

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5.0
Sep 23, 2014
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CEO approval
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Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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