Pros
Meet and work with a diverse group of people. Reps are unionized and get three raises a year along with decent benefits. You can usually milk the clock for overtime since they lay so many tasks on you that it is impossible to complete everything on time. Possible room for advancement, as long as you don't mind working on your knees all day, or at least when you speak with upper management. You can actually make a career here without any real education or degrees. Time off is plentiful, as long as you have seniority. You get a free business line that you can use when off the clock as well. I have to say, that AT&T was the best job I ever had when I started. However, since late 2011, the decline of attention to the true culture that AT&T boasts about is so drastic that it rivals the destruction caused by hurricane katrina!
Cons
The commission structure changes every few months. I compare it to gas prices. It will change so that you sell more and get paid less, especially when the holidays or other known busy seasons are going on, ie Dec. goals raise by 20%. Then on the off season when there is no traffic, they lower the goal so it looks as if you can make some good money...only to realize that you won't hit goal that month so your commission won't be much different. There is also a huge problem, or should I say "cancer" in management from orlando, all the way to the east coast. The store managers will say how well you are doing, while speaking nothing but negative, job ruining, malicious lies to all their supervisors three to four levels up the chain. Store management also develops personal relationships with the next level of management for demonic political purposes in hopes that you can be the one that gets thrown under the bus when they fall short on their performance. Be sure not to show all your cards before solidifying that you will receive credit for your idea and/or hard work. It will be stolen. You are responsible for so much that you will always be close to discipline. This is how the company can control who works there based on personal preference verses business needs, all while staying within the vague terms and conditions of the union agreement. Area managers violate this agreement often, firing people for attendance without following the correct procedure. Writing you up for performance even though you did exactly as you were coached and trained to do it.
