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      AT&T

      Engaged Employer

      AT&T reviews

      Working for and growing with this company has been a delightful and rewarding experience. - Anonymous employee AT&T Employee Review

      5.0
      Dec 20, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Career opportunities here are plentiful. I began my career with AT&T as a field technician. My specific duties are to install and repair Uverse. I quickly realized that the opportunity to move up within the company is always present. To have a career with AT&T speaks volumes. I wouldn't give it up for the world!

      Cons

      The challenges, however, are what comes with being an employee of the company. Customer service is an absolute "must-come-first" requirement of our company. We have to remember... the customer does not understand the nature of the business of communications, but know that it is essential for living. The challenge is to be able to keep the customer satisfied, no matter if they are right or wrong about certain situations. It is our challenge as communications professionals to keep them satisfied. It starts with listening to the customer. Only then will we know how to resolve any issue they may have.

      Explore other reviews about AT&T

      5.0
      Jul 14, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company. Great people. Great culture

      Cons

      Pay could be higher I guess

      5.0
      Sep 23, 2014
      Retail sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

      Cons

      The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

      319
      avatar
      AT&T Response
      11y
      We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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