I will miss my customers more than my coworkers. - Retail Sales Consultant AT&T Employee Review

2.0
Dec 24, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay was great! A little too comfortable. They do take care of employees, providing excellent benefits and even business cellphones. I didn't want the insurance, but people say it's great. I got the opportunity to meet some great people from all walks of life. AT&T trained me very well and the experience brought out the best sales woman in me. I didn't think I had it in me. After leaving and moving forward with a new company, I knew the value of what I had. It prepared me for everything in my career. If you can work at AT&T, you can work anywhere, and might even find that other places are not as challenging. I work well under pressure, thanks to this company.

Cons

Where to even start!! Ugh! The coworkers were like a high school drama movie! If one found even the slightest thing to say about you behind your back, everyone would join in. Needless to say, there was absolutely no team work. In a setting where you're not just competing with your peers but 100s of stores, your store will never be number one if you and your coworkers are working against each other. I was sick and tired of coworkers placing blame, pointing fingers, gossiping, and overall the low moral. Eventually, I grew tired of being apart of a losing store. Fortunately for me I moved on to bigger and better things. AT&T looks great on a resume.

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5.0
Jul 14, 2026
Recommend
CEO approval
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Pros

Great company. Great people. Great culture

Cons

Pay could be higher I guess

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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