Premises Technicians are treated like disposable nappy wipes - Technician AT&T Employee Review

2.0
Apr 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Good pay for those without a college degree. This is a hugely important detail. If you've got your bachelor's then look elsewhere. Fresh out of high school and willing to withstand abuses from management for around $15/hour, then have at it. All the overtime you can stand, mandatory. I was on 12 hour days without choice for 8 months. Forget family and friends.

Cons

Relentlessly inadequate numbers game that is so out of touch with what technician's actually do that even managers are forced to cook the books to make ends meet. Four (4) of my direct superiors were let go for modifying statistics in hopes of keeping their job. Prem techs are treated without even a modicum of respect. Just look at the turn-around and you'll see for yourself. Two out of the twelve that hired in with me remained after only eight months on the job. I could go on, but google "prem tech" and you'll start to see a quick trend online toward exposing the asinine and borderline abusive business practices of this once great telecom company.

Explore other reviews about AT&T

5.0
Mar 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits - 401k, discounts, facilities

Cons

Return to office, out of touch leadership

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
See reviews by: Helpful|Rating|Date|All