Associate Director - Associate Director AT&T Employee Review

4.0
Apr 21, 2015
Recommend
CEO approval
Business Outlook

Pros

AT&T is competitive in pay, and there are many opportunities to move around and up in the company. There are lots of opportunities in growing arenas such as Internet of Things cloud services, big data, etc. There's a ton of technical and career education available free to employees. The tuition reimbursement plan is excellent. For example, you can get the entire cost of a Udacity nanodegree paid for. Also, you could get the online masters in CS at Georgia Tech paid for, and being an AT&T employee might even help you get admitted into this very competitive program.

Cons

All of the stereotypical downsides you expect from an old-school Fortune 10 company are there in spades. Particularly, I'm thinking about the demoralizing and stultifying bureaucracy and administrative red tape. Reorganizations feel frequent and arbitrary. In the past year, there have been many forced relocations to Dallas (and to a lesser degree, to some hub locations in New Jersey, Atlanta, Chicago. The homogenization of wireline groups and business practices onto mobility have been very frustrating for many.

Explore other reviews about AT&T

5.0
Mar 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits - 401k, discounts, facilities

Cons

Return to office, out of touch leadership

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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