Slaughter House - Technician AT&T Employee Review

1.0
Oct 21, 2010
Recommend
CEO approval
Business Outlook

Pros

Money is fine and a little better then average. Need twenty words but can't say twenty words with out in putting BS to equal more then 20 words. The first 9 words is all that was needed.

Cons

Health Benefits is getting worse by the hour and it changes each day! Management spit while yelling, because it rolls down hill, per there say. I feel this is unfair treatment because when someone in management asks us something it has to be then and there like we are being interrogated each time a question comes out. But if we ask a question, it is at a leisure time of response. I heard a comment from a manager one day that the reason CPE exchanges are not removed from returns because you don't know if the tech did accurate trouble shooting. So the CPE is held against us because you are not sure on the technicians ability. But you are positively sure on the technician ability when it comes to holding an efficiency percentage number against the technicians. They heard us like cattle straight to slaughter. One by one they put us down. Why do you think they are hiring every month. One month for Dallas the next for another city, it takes a bit to get cattle across the fields.

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Pros

- salary - excellent early career program

Cons

- 5 days a week in person

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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