Great for career progression/development - Sr. Project Program Manager AT&T Employee Review

5.0
Mar 5, 2023
Recommend
CEO approval
Business Outlook

Pros

* AT&T tends to favor hiring and promoting internally and with its large diversity of job titles and roles available, it's a great way to stay within a single company but learn new skills and progress one's career. * Solid PTO (up to 28 days a year), holiday (9 days a year), caregiver leave (2 weeks a year), and paid parental leave (12 weeks a year) policies for management employees. * Great tuition reimbursement program for both undergrad and graduate level studies plus professional development with nano-degrees and course certificates. * The company strongly values diversity and inclusion. Every employee truly gets an equal opportunity. * The company has made significant progress the past two years in paying down debt and improving its balance sheet under its new CEO. The downside to that is an increase in layoffs in less profitable departments being phased out or sold.

Cons

* Slightly less pay to comparable job titles in other companies but not significantly lagging. Unfortunately, average budgeted compensation increases are lagging behind inflation so the problem is widening. * The quality of some first-level management employees in customer-facing departments has deteriorated over the past few years likely due to the first point. This could mean one's experience with the company becomes tainted by a poor leader as his or her supervisor. * As with many large corporations, it is constantly changing and restructuring leading to layoffs of certain departments and groups that are under-performing against the company's projections/goals. One should always be looking at the big picture and attempting to position himself or herself in a department that is rapidly growing to maximize job security.

Explore other reviews about AT&T

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, it was a nice experience and I learned a lot.

Cons

The communication and coordination between the company and the teams could be better,

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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