Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

AT&T

Engaged Employer

AT&T reviews

Out of Touch - Compliance AT&T Employee Review

2.0
Dec 18, 2010
Compliance
Recommend
CEO approval
Business Outlook

Pros

Competitive Salary, good benefits and discounts on services

Cons

Huge overload of upper management (4th level and above) causes a big communication gap between executives and workers (1st and 2nd level); economically an upside down triangle Too much focus on Levels and not enough focus on running the business Pie in the sky executive decisions that do not make it down to the ranks or cause surplus situations due to poor execution or just plain bad decisionmaking Inability to make decisions at executve levels and quickly execute in this fast moving industry (too much red tape and accountibilty issues) Little recognition given to innovators and best talent Too much political favoritism and too many sycophants (amazing) The planners are out of touch with the doers

Explore other reviews about AT&T

5.0
May 3, 2026
Tdp data analyst
Recommend
CEO approval
Business Outlook

Pros

- salary - excellent early career program

Cons

- 5 days a week in person

5.0
Sep 23, 2014
Retail sales consultant
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
See reviews by: Helpful|Rating|Date|All
Related searches: AT&T jobs | AT&T salaries | AT&T benefits | AT&T interviews | AT&T conversations
AT&T reviewsAT&T Compliance reviewsAT&T review