Pros
Pay is great I've been working here for over 5 yrs and usually make on average 45-50 k a year. The benefits are great and the 401k and pension plan is awesome. You get paid vacation which increases after certain milestones are reached. A lot of people complain about the discounts which is obsurd to me. 50% off everything but the actual phones and devices themselves. For 6 people we pay about $200 a month all smart phones and 40gb of data. 50% off accessories and we are about o get an awesome deal on DTV. When I first started we only got 40% on accessories and only 19% off service. So we have come along way since then.
Cons
Sometimes the stress of the job almost makes the pros not worth it. Constant changes in management for no apparent reason other than they don't want managers developing close relationships with employees meaning they don't want managers that care about the employees as people so it's easier for those managers to discipline and write people up. Upper management all seem to be greedy and have a I don't care who I have to step on to get to the top mentality. Every time we get a good management team they are dissolved in less than a year. rhe goals are always changing and not always for the better. The micromanaging is ridiculous. I feel like I have to be a robot to do my job. Here is what they expect in every interaction: You are supposed to greet a customer within 10 ft or 10 seconds of them walking into the store. You are supposed to give them your name and get their name as well. After determining what they came in for you are supposed to ask them 5 qualifying questions to offer them a solution ( this solution 95% of the time involves selling them something they didn't come in for.) these questions include asking about where you work and if you have a business or personal account, asking questions about your home life to uncover needs for tablets, and home products. And you can't forget about accessories. So a customer may come in for a simple upgrade or accessory or SIM card switch and I have to cram all this extra stuff down their throats whether I believe in the products or not. I'm starting to feel like a sleazy sales person and I don't like it. I'm tired of being compared to other sellers who resort to lying and unethical practices to make sales, when half of those sales are canceled or returned because the customer felt cheated or tricked into buying it. There are 12 different metrics I have to hit every customer on top of taking care of what they even came in for and on top of their other questions and things they would like me to do. It's way too much and at least 3 or 4 of those things aren't even things I get paid commission on. To make matters worse if a manager does an observation on you and hears you miss anything it could lead to you being written up leading to discipline and termination. There's always a feeling of job insecurity and I feel like I walk on egg shells everyday. And don't even think about speaking up with your true feelings unless you want to paint a target on your back. We take these employee surveys every year that are supposed to be anonymous but you still have to sign in with your employee global login before you can take the survey I asked about this and they said no ones names are displayed it's just so they know what market and area they are from. Yea ok I voiced my negative concerns in a survey once and next thing I know I have management trying to write me up over not opening doors for customers . Did you get that? I was on the verge of being fired because when walking customers to the door I didn't open the door for some of those customers. That was the last time I was ever completely honest in a survey. There's also way too many politics involved when trying to move up its usually a popularity contest and is based on who likes you in upper management and not what you bring to the table and other employees opinions are of you.
